Privacy Policy
This Privacy Policy explains how FullNest GrowWell (“we”, “us”, “our”) handles your information when you use our website and services.
Data we collect
- Account data: email and hashed credentials if you create an account.
- Transaction data: purchase records and course enrollments.
- Support data: messages you send via the contact form.
- Device data: basic logs and approximate location derived from IP for fraud prevention.
- Cookies: essential cookies for session integrity; optional analytics cookies if you consent.
Why we collect it
We process data to deliver services, secure your account, complete transactions, provide support, and improve course quality. Our lawful bases include contract, legitimate interests, and consent (for optional analytics).
Sharing
We do not sell personal data. We may share limited data with payment processors, anti-fraud providers, and infrastructure vendors strictly to operate the service, under contractual safeguards.
Retention
We retain account and transaction records while your account is active and for up to seven years thereafter to comply with financial recordkeeping requirements. Support messages are kept for up to two years unless you request earlier deletion.
Typical retention windows
- Session cookies: end of session.
- Analytics cookies: up to 13 months (only if you consent).
- Support emails: up to 24 months.
- Billing records: up to 7 years.
Your choices
- Access, update, or delete your account data by contacting support.
- Withdraw analytics consent through the cookie banner controls.
- Disable non-essential cookies in your browser settings.
Security
We use encryption in transit, access controls, and audit logging. No method is 100% secure; we continuously improve safeguards and monitor for abuse.
Contact
Questions about privacy? Email [email protected] or write to FullNest GrowWell, 548 Market St, San Francisco, CA 94104, USA.